An emergency hotline is reserved for handling extensive incoming calls, particularly during emergencies and crises, to ensure uninterrupted service to people in need. Emergency hotlines have several characteristics. In essence, they rely on trained and qualified staff members to provide service and assistance 24 hours a day, either directly or by referring the caller to the concerned authorities who can assist him. Each call in this context is taken as a call in which the caller suffers from an emergency that affects his physical or psychological well-being.
This brief outlines the context, operational aspects, and impact of Arab Renaissance for Democracy and Development (ARDD) hotline, highlighting its critical role during crises such as refugee and the COVID-19 pandemic and its broad accessibility to both refugees and local citizens.
The Legal Aid Unit at ARDD provides free legal aid services to all individuals in need, covering both prevention and response services. Prevention services include legal awareness, outreach, and community education, while response services encompass legal consultations, mediation, court representation, and assistance in navigating official departments. These services are further strengthened by a dedicated hotline, available 24/7, ensuring immediate legal support and guidance in urgent situations.
Established in 2006 during the Iraqi refugee crisis, ARDD’s Hotline provides access to vital legal aid services to refugees and continues to serve as a critical resource today. Operating 24/7, the hotline addresses various urgent needs, from legal assistance to connecting callers with essential services, while ensuring that every call is treated with the same seriousness, regardless of complexity. ARDD’s Hotline is part of the larger Jordanian social support system, offering a critical lifeline to individuals facing legal and personal crises. Its ongoing adaptation and responsive service continue to enhance its impact, making it an indispensable tool for emergency response in Jordan.
